Proactively issues comps to guests when appropriate.Processes jackpots and issues tax documents according to IRS regulations.Provides detailed relevant and critical information to incoming assistant manager before going on breaks or being relieved at the end of the shift.Maintains and monitors positive team member relations through effective communication.Communicates information to all team members and guests. Quickly and efficiently responds to dealer notification of a player’s club request promotes the player’s club card to guests who do not have a card or who are not using their card.Knows the current monthly promotions and special events.Defers to Table Games Shift Manager if resolution cannot be reached satisfactorily.Resolves guest disputes in a reasonable, professional, and equitable manner.Establishes personable relationships with as many guests as possible in order to maintain a welcoming and inviting atmosphere in support of Viejas guest service standards and image.Ensures guest service experience is maintained at, or above, established Viejas standards.Ensures integrity and security of games by observing conduct and behavior of dealers and guests.Keeps Table Games Shift Manager informed of all relevant and pertinent information regarding gaming activity in assigned area.Adheres to and/or enforces all written/internal controls and procedures within the department and casino.Maintains accurate rating of guests’ play to provide useful data for effective and profitable marketing decisions.Provides recommendations on table limits and manages card counters.Monitors dealers’ game operations by ensuring correct payouts, Title 31 compliance, that guest expectations are met, that games are opened and closed correctly, and that fills and credits are performed with accuracy.Assists the table games shift managers in ensuring that assigned games are properly staffed.Reviews staff’s job performance on a continuous basis.Coaches, monitors, and develops table games floor supervisors and pit team members for improved performance.Monitors the performance of team members in order to ensure smooth and efficient gaming operations in accordance with the established policies and procedures of Viejas Casino.Evaluates guests’ play through established rating system and tracks the win/loss performance of the games. Monitors the activity on the games and enforces compliance with policies/procedures and gaming regulations.

Responsible for the supervision and performance of the floor supervisors, dealers, and other team members in the pit area.

Viejas casino careers